Overview
Certifications are held by Pacific West Compute or the facility operator, as named in each customer agreement. Scope varies by site.
Facility design standards
| Standard | Scope |
|---|
| Uptime Institute Tier III | Concurrently maintainable, N+1, 99.982% design availability |
|---|
| Telecommunications Industry Association (TIA) 942-B, Rated-3 | Data center infrastructure |
|---|
| American National Standards Institute (ANSI) / Building Industry Consulting Service International (BICSI) 002 | Design best practices, Class F3 |
|---|
| American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) TC 9.9 | Temperature and humidity ranges |
|---|
| National Fire Protection Association (NFPA) 70, National Electrical Code (NEC) | Electrical installation |
|---|
| NFPA 72 | Fire alarm and signaling |
|---|
| NFPA 75 and 76 | Fire protection for information technology (IT) and telecommunications |
|---|
| NFPA 110 | Emergency and standby power |
|---|
| International Building Code (IBC) and American Society of Civil Engineers (ASCE) 7 | Structural and seismic design |
|---|
Audit attestations
| Attestation | Scope |
|---|
| System and Organization Controls (SOC) 1 Type II, Statement on Standards for Attestation Engagements (SSAE) 18 | Financial reporting controls |
|---|
| SOC 2 Type II | Security, availability, confidentiality |
|---|
| International Organization for Standardization (ISO) / International Electrotechnical Commission (IEC) 27001:2022 | Information security management |
|---|
| ISO 22301 | Business continuity |
|---|
| ISO 9001 | Quality management |
|---|
| ISO 14001 and ISO 50001 | Environmental and energy management |
|---|
Regulatory frameworks supported
| Framework | Support |
|---|
| Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) Act | Physical safeguards |
|---|
| Payment Card Industry Data Security Standard (PCI DSS) v4.0 | Physical access, Requirement 9 |
|---|
| National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 Rev. 5 | Physical and Environmental Protection (PE) controls |
|---|
| NIST Cybersecurity Framework (CSF) 2.0 | Risk management |
|---|
| Criminal Justice Information Services (CJIS) Security Policy | Physical protection |
|---|
| General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) | Data processing terms |
|---|
| Export Administration Regulations (EAR) | Customer and end-use screening |
|---|
| Office of Foreign Assets Control (OFAC) | Sanctions screening |
|---|
Physical security
- On-site security 24/7/365
- Perimeter fencing and vehicle barriers
- Badge and biometric multi-factor authentication (MFA)
- Mantraps and anti-tailgating
- Closed-circuit television (CCTV) on entrances, perimeter and aisles
- Visitor ID checks, escorts and logs
- Locking cabinets, private cages available
- Quarterly access reviews
Power, cooling and environment
- N+1 uninterruptible power supply (UPS)
- Standby generators, on-site fuel, priority refueling
- A and B feeds per rack, 2N available
- N+1 cooling
- Direct-to-chip liquid cooling available
- 24/7 temperature, humidity and power monitoring
- Very Early Smoke Detection Apparatus (VESDA)
- Pre-action or clean-agent fire suppression
- Leak detection
Operations
- Cold spares on site
- Change management with advance notice
- Maintenance without interrupting load
- Incident response and customer notification
- Background-checked staff, annual security training
- Hardware chain of custody
- Media sanitization per NIST SP 800-88, with certificates of destruction
- Annual business continuity and disaster recovery (DR) tests
- Critical vendor reviews
Service Level Agreements (SLAs)
Defined in each Master Services Agreement (MSA). Up to Tier 3 quality for dedicated and bespoke deployments. Cross-site redundancy for distributed inference.
- Power availability
- Environmental ranges
- Network availability, where provided
- Remote hands response
- Hardware replacement from cold spares
- Incident notification
- Service credits
Available documentation
- SOC 1 and SOC 2 Type II reports
- ISO certificates
- Uptime Institute Tier certificates
- Certificates of insurance
- Standardized Information Gathering (SIG) questionnaire
- Consensus Assessments Initiative Questionnaire (CAIQ)
- Business continuity summary
- Facility specifications
sales@pacificwestcompute.com · 215-279-0317